FAQ
What types of products do you offer?
The Dialup Internet specialize in a nostalgic collection of vintage-inspired caps and hats that celebrate the early days of the internet. We create the designs from scratch and also create our own unique designs to evoke a sense of retro charm and appeal to those who appreciate the quirky online culture of yesteryears. Think of Netscape, Delphi, AOL, CompuServe and more.
What is the typical fulfillment time for orders?
Orders are typically fulfilled within 3–7 business days. Once your order is ready, shipping times will vary based on your location, with domestic shipments generally arriving within 3–8 business days. Oh, and did we mention Free Shipping?
Do you offer international shipping?
No, unfortunately at this time we do not offer international shipping. We will be only shipping to the US for the time being.
Can I return or exchange my purchase?
As all products are made to order, we do not accept returns or exchanges unless there is a problem with your order, such as a damaged or incorrect item. We recommend checking sizing guides on our product pages to ensure the right fit before placing your order. For more info checkout our refund policy, here.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 14 days of delivery. Include your order number and photos of the issue to expedite the resolution process. We will work to provide a replacement or refund as necessary. For more info checkout our refund policy, here.
How can I track my order?
Once your item has shipped, you will receive an email containing a tracking link. If you do not receive this email or have any questions regarding your order, please reach out to our support team for assistance.
What if my order is delayed?
If your package has not arrived after the estimated delivery time, we recommend checking your shipping confirmation email for any address errors, consulting with your local post office, or asking neighbors if the package was left nearby. If the issue persists, please contact us for further assistance.