Refund policy
📦 Delivery
When will I get my order?
We typically take 3–7 business days to fulfill your order. Once it’s ready, shipping times vary by location:
- USA: 3–8 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
We work with a global print-on-demand fulfillment partner, so your order will ship from the facility closest to your destination for fastest delivery.
Will I be charged customs or import taxes?
International orders may be subject to customs, import duties and taxes (including VAT) depending on your local regulations. Unfortunately, we don’t control these fees, and they are the responsibility of the buyer. Please check with your local customs office for more information.
Still waiting on your order?
If your package hasn’t arrived after the estimated time, please try the following before reaching out:
- Double-check the shipping confirmation email for any address errors
- Check with your local post office
- Ask neighbors in case it was left nearby
If everything looks good but your package still hasn’t arrived, contact us at support@dialupinter.net with your order number. If you provided an incorrect address, we’re happy to resend the item—but shipping will be at your own cost.
🛍️ Orders
How do I track my order?
You’ll get an email with a tracking link once your item ships. If you didn’t receive it or have any questions, email us at support@dialupinter.net.
I received the wrong or a damaged item—what should I do?
We’re so sorry! Email us at support@dialupinter.net within 14 days of receiving your order. Please include your order number and photos of the item so we can resolve it quickly.
🔁 Returns & Refunds
Do you accept returns or exchanges?
Since all products are made to order, we do not offer returns or exchanges unless there is a problem with your order (such as a damaged, defective, or incorrect item). Please double-check sizing before ordering — our product pages include size guides to help you choose the right fit.
What if I received the wrong or a damaged item?
We’ve got you covered. If your item arrives damaged or incorrect, email us at support@dialupinter.net within 14 days of delivery. Please include:
- Your order number
- A clear photo of the issue
- Any relevant details about the problem
We'll respond as soon as possible to make things right with a replacement or refund.
Do you offer refunds?
Refunds are generally issued only for items that are damaged, defective, or incorrectly fulfilled. If approved, refunds are processed back to your original payment method within 10 business days. If it’s been more than 15 business days since your refund was approved, contact us at support@dialupinter.net
If your item arrives as ordered but doesn’t meet expectations, please contact us within 7 days of delivery. While we don’t offer standard returns for made-to-order items, we review concerns case by case and will do our best to help resolve the issue. Please reach out to us before contacting your bank or card issuer.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery — for any reason. To qualify, the item must be unworn, unused, in its original packaging, and you must include proof of purchase. Reach out to support@dialupinter.net to start the process.
Please note: this exception is only available for EU customers.